Domestic Orders:

- Orders will be shipped via USPS, UPS or DHL. We do not offer shipping with other carriers outside of those listed at this time.

- If your order is marked undeliverable or has been returned to us at fault of the carrier, we will cover re-shipment one time. If your order is marked as undeliverable or returned multiple times. We will reach out to you directly via e-mail to solve the issue.

- Please confirm your address before completing your purchase. Addresses entered incorrectly will unfortunately result in a lost package and we are not responsible.  If you notice you entered your address incorrectly directly after checking out, please contact us via e-mail (support@allnight.toys) immediately so we can update your address. If package has already shipped to an incorrect address, unfortunately there is no way for us to honor this mistake.

- If your package has shipped, and tracking shows delivered but the package did not arrive at the requested address, we will confirm we shipped to the address listed on your order. If confirmed we made a mistake and shipped to the wrong address, we will re-make and re-ship your entire order. If we confirm we shipped to the correct address listed on your order, unfortunately your package is lost and we cannot honor a re-ship.

- Domestic orders are generally delivered within 2 weeks after the package has been dropped off to USPS. All domestic orders will be trackable via USPS tracking.

- If you suspect your package is lost, or tracking hasn't moved in 7 days after showing it is on it's way to you. Please reach out to us via e-mail (support@allnighttoys.com) for assistance so we can submit a USPS Missing Package notice and attempt to locate your package.

- If you order multiple items and would like to combine your orders into one package, as long as your initial order hasn't shipped we will gladly combine your order with any items ordered.

International Orders:

- Orders will be shipped via USPS, UPS or DHL. We do not offer shipping with other carriers outside of those listed at this time.

- The description of contents for inernational orders will always be labaled as "Silicone Sculpture(s)".

- Customers are responsible for any additional taxes (including VAT), duties or fees placed on shipments upon arrival to customs or prior to delivery. If you're an international customer, there will likely be additional costs to your purchases!

- If your package has shipped, and tracking shows delivered but the package did not arrive at the requested address, we will confirm we shipped to the address listed on your order. If confirmed we made a mistake and shipped to the wrong address, we will re-make and re-ship your entire order. If we confirm we shipped to the correct address listed on your order, unfortunately your package is lost and we cannot honor a re-ship.

- For international orders, packages that have been sent back to us due to being undeliverable, or refused are not eligible for a free re-shipment. If package is returned to us, or you suspect an issue with your shipment, please contact us immediately via e-mail (support@allnighttoys.com)